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5 Essential Hiring Tips for the Freight Forwarding and Logistics Industry

The freight forwarding and logistics industry is crucial for global trade and supply chain management. To succeed in this industry, it’s important to hire the right people. In this article, we’ll share five important tips for hiring in the freight forwarding and logistics industry, along with examples.

Look for Industry Knowledge and Experience

When hiring, prioritize candidates who know and understand the freight forwarding and logistics industry. They should be familiar with shipping procedures, customs rules, documentation requirements, and international trade practices. For example, someone who has worked in a similar role and has experience managing complex logistics operations would be a valuable addition to your company.

Focus on Problem-Solving and Decision-Making Skills

The freight forwarding and logistics industry can present unexpected challenges. Look for candidates who can think on their feet and make good decisions. During the hiring process, give candidates hypothetical scenarios to see how they analyze situations and propose solutions. For instance, a candidate who can handle a last-minute change in transportation to ensure timely delivery demonstrates strong problem-solving skills.

Assess Adaptability and Resilience

In this industry, things can change quickly, and it’s important to have employees who can adapt and bounce back from setbacks. Look for candidates who can handle pressure and remain calm when faced with tight deadlines. Ask about their experiences managing unexpected challenges, such as port closures or weather disruptions. Someone who can share a successful example of overcoming obstacles shows their resilience and ability to handle complex situations.

Seek Effective Communication and Collaboration Skills

Good communication and collaboration are essential in freight forwarding and logistics. Employees need to interact with suppliers, clients, customs officials, and transportation providers. During interviews, evaluate candidates’ communication skills, both written and spoken, as well as their ability to work well in a team. For example, a candidate who can give clear instructions to truck drivers, communicate with customs agents, and build positive relationships with clients shows strong communication and collaboration abilities.

Prioritize Technological Proficiency

As the industry adopts more digital solutions, it’s important to hire employees who are comfortable with technology. Look for candidates who have experience with transportation management systems (TMS), warehouse management systems (WMS), and other relevant software tools. Assess their willingness to learn new technologies and stay updated. For instance, a candidate with expertise in optimizing routes using advanced TMS software shows their ability to use technology for efficient operations.


To succeed in the freight forwarding and logistics industry, it’s crucial to hire the right people. By focusing on industry knowledge, problem-solving skills, adaptability, communication abilities, and technological proficiency, you can build a strong workforce. Remember to adapt these tips to fit your company’s needs and continually refine your hiring strategies. With the right team, your freight forwarding and logistics company can deliver exceptional service to clients and stay ahead of the competition.